Home   \   Help   \   Sign In Help

MealTrain is a wonderful tool. It is a great way to organize meals for someone who is ill.
- Tonya

Did You Know

The largest meal train ever was over 400 meals!

Sign In Help

When I enter my email address and password, I am redirected to the home page.

This is typically associated with having multiple instances of mealTrain.com open, your browser type, or not logging out of a prior session.

First:

  • Close ALL instances of any web browsers and possibly restart your computer. Then re-open a new browser window or browser type, enter your email, password, and then click the Sign In button manually. On some browsers, hitting the Enter key just refreshes the page.

Then:

  • Clear your "cookies" from your web browser. Learn How.
  • Enable cookies on your computer. Learn How.

I see the following message when I try to log in. "This Email and Password don't match an existing account."

  • Confirm that the email entered is the address you registered and that it is spelled correctly.
  • Type your email and password (please don't use the copy and paste feature). Then click the Sign In button manually.
  • Remember that passwords are case sensitive. (Example: PASta is not the same as PasTa)
  • If you have forgotten your password, try resetting your password using the Forgot Password feature. (Don't forget to check your spam filter for the reset email)

I see the following message when I try to reset my password. "This email doesn't match an existing account. Please review the email entered."

  • Please confirm that the email entered is the address you registered and that it is spelled correctly.
  • Type your email and password (please don't use the copy and paste feature). Then click the Sign In button manually.

The forgot password feature does not appear to be working.

The Forgot Password feature will send a unique "reset" link via email. This link will take you to a "Reset Password" page. Verify that you are using the complete url for the link. Missing even a single letter of the link will redirect you to the home page.