Other Donation Fund questions

What information is required to withdraw the donation? (our third party payment processor) uses the last four digits of your social security number (“SSN”) and DOB as part of its identity verification program. Stripe verifies the identity of each user of their payment processing service in order to manage risk and to comply with anti-money laundering laws. This process is consistent across all crowdfunding sites. Read more about Stripe verification

All Donation Fund information you enter is handled by (A PCI Service Provider Level 1) and is kept safe by their bank-level security measures. The Donation Fund administrator will need to link an account as there are no other options for payout.

Can I transfer Donation Fund proceeds to gift cards?

Unfortunately, there is no option to convert the Donation Fund into gift cards. The donations must be withdrawn to a bank account.

What is an anonymous donation?

If a donation is marked anonymous, the donor name will be displayed as anonymous and those who view the donations page will not know who donated. However, the organizer and the recipient of the donation fund will be able to see who donates as well as any message included in the donation.

As a giver, if you need to change the privacy setting or message on your donation, please contact us via the contact form.

What happens if I do not link a bank account in time?

All donations must be collected within 60 days of the first donation. Donations not collected in that time frame are refunded to the payment account used to make the donation.

What happens if my donation was refunded to a card that was cancelled?

The refund is not actually issued to a card, but to the underlying account. If your card expires or you get a new card, the card issuer will still know how to route the refund to the correct underlying account. If you have a new card with the same card issuer, you should see the refund post to the account statement in a few days.  If you have cancelled all cards with the card issuer and have no account anymore, then you may need to contact the card issuer as they will likely need to send you a check.

What happens if my withdrawal fails due to a bad bank account number?

When an incorrect bank account is entered, the transaction will typically fail based on the receiving bank's procedures. Unfortunately, there is nothing can do to expedite the processes. Once it does fail, the funds will return to your Stripe/ account. Provided a new bank account is entered, the funds will attempt to withdraw again.

The best solution is to change the bank routing or account number by signing in to, click Make Changes followed by Manage Donations.

Once a new bank account is linked and the funds have been returned, withdrawals happen automatically around 9 pm ET, Saturday through Wednesday and each withdrawal typically takes 2 days to post in your bank account. The above schedule ensures that withdrawals only post to your bank account M-F. While signed in, you can view the status of withdrawals in the Activity box on the Manage Donations page.

Is my donation tax deductible?

Most donations made on go directly to a beneficiary rather than a charitable non-profit organization, and therefore are not tax deductible under US tax code.

Financial contributions made directly to are not tax deductible as is not a 501(c)3 organization.

Donations may be tax deductible when they go directly to a registered 501(c)3 non-profit organization with a government issued EIN. In these cases, the non-profit organization will be responsible for issuing you a tax receipt.

We recommend that you consult with your tax advisor for additional information regarding contributions you may make on

Will I need to pay taxes on Donation Funds collected?

Per the IRS, is not required to send a Form 1099-K with respect to payments that are made solely as gifts or donations. The purpose of Form 1099-K is to report payments for the provision of goods or services, which may be subject to tax. Gifts and donations typically are not reported as income by recipients, so it is not necessary to send them a Form 1099-K. Should you have additional questions, we recommend that you consult with your tax advisor regarding contributions on

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